Last updated: Feb 2, 2021
Data automatically collected when a user visits the site
During a user’s visit to our website, information is automatically gathered about the user’s actions and parameters: operational system type, web browser type, IP address, visit duration, number of pages viewed and the site from which the user was transferred. The information is not combined with personal details so the user remains fully anonymous. Statistical data about the movement of users and their visiting of respective areas of the service are taken from “cookies” recorded by our server on the hard disks of our visitors. The data are collected by external, commonly used Internet systems for gathering statistics of web page visits.
Data actively collected when a user visits the site
Clients may submit a request for proposal in order to gather information concerning availability, price and features of products. In order to use this function a client will be asked to provide a first name and surname, e-mail address and company name. Each contact with us by phone or e-mail is associated with using the collected data in order to answer the client’s questions.
Clients can also place orders for selected products. In case of ordering products, clients are asked to provide information about their status: whether they are an individual client or a company, which may, in certain contexts, include information such as an identifiable individual's first and last name, phone number, e-mail address, company name.
Personal data protection
Your personal data administrator is ITG Innova. Our databases are protected from access by third parties. The data gathered in the registration process or transaction are used for correct processing of the order and also for following the status of the order and making changes at the client’s request before it is dispatched. In order to realize a contract, the on-line store may share the collected information to such entities as payment system operators. In such cases, the amount of shared data is limited to the necessary minimum. Moreover, the provided data may also be made available to the authorities under the applicable laws. Clients shall retain the right to access, verify and remove their data from the database after order completion. These activities can be performed by contacting the department responsible for client's transaction.
How we use the personal data to contact the client
Our consultants make contact with clients by phone and e-mail. After placing an order, current information about the order status and realization may be sent by e-mail. Clients who gave their consent to receive information about new offers and promotions (especially the subscribers to our newsletter) receive the news from our store in the same way.
In addition to any information you convey in emails to us, we may also receive a confirmation when you open an email from us. We collect and use this information to improve our customer service.
IP Address Information and Other Information Collected Automatically
We may automatically receive and record information from your web browser when you interact with our online store, including your IP address. An IP address is a number assigned to you by your Internet service provider so you can access the Internet. We receive IP addresses in the normal course of the operation of our Site. We may automatically collect and record information about your use of features of our store, about the functionality of our store, and other information related to your interactions with the store. We use the information we automatically collect and record to analyze trends, to administer, monitor and improve the store, to track users' use of the store, and to gather broad demographic information for aggregate use. We do not use IP addresses to identify you personally or disclose them to others. This information is used for fighting spam/malware and also to facilitate collection of data concerning your interaction with the store (e.g., what links you have clicked on).
Generally, the store may automatically collect usage information, such as the number and frequency of visitors to the store. We may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. This type of aggregate data enables us and third parties authorized by us to figure out how often individuals use parts of the store so that we can analyze and improve them.
We may collect statistical information about how users use the store. Some of this information may be derived from personal information. This statistical information is not personal information.
Protecting the privacy of children is especially important. For that reason, we do not collect or maintain information at our store from those we know are under 13 years of age, and our store is a general audience site not intended for users under the age of 13.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. To collect this information, when you visit our store, a "cookie" may be set on your computer. Cookies contain a small amount of information that allows our web servers to recognize you whenever you visit. We store information that we collect through cookies, log files and/or clear gifs to create "settings" regarding your preferences.
ITG Innova uses a specific cookie in order to facilitate the use of Google Universal Analytics for users logged-in to the store. If you are a Logged-In User.